PES digitalised service delivery

Delivering PES services via digital channels increases the accessibility of the service, as it is not affected by the limitations of face-to-face services such as office opening hours and enhances PES capacity to deliver services to a larger number of clients. Digital tools can offer a more transparent matching system of vacancies and jobseekers, and facilitate the use of data to assess PES performance.

Successful digital service delivery by PES requires a focus on up-front investment in technology to set-up efficient and user-friendly online platforms; training PES staff in ICT skills and online services; training and supporting PES clients who do not have appropriate ICT skills; and a clear multi-channel strategy based on the real needs of users.

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PES Network Memorandum for the next European leadership	EU	Other	2024	PES governance
PES Network Annual Report 2023	EU	Report	2024	PES governance
PES Network Benchlearning Manual	EU	Other	2024	PES governance
Trends in PES Assessment Report on PES Capacity 2023	EU	Report	2023	PES governance
PES Network Work Programme 2023-2024	EU	Other	2023	PES governance
Empowering the workforce, bridging the skills gap - Synthesis paper	EU	Other	2023	PES partnership working
Customer-centred service delivery in a digital age - Toolkit	EU	Other	2023	Digitalised service delivery
A contribution to the European Year of Skills - Opinion paper	EU	Report	2023	Career transition management
New forms of PES service delivery	EU	Thematic Papers	2023	Digitalised service delivery
New forms of active labour market policy programmes	EU	Study	2023	Performance management
New forms of skills assessment and validation – impact on PES services and counselling	EU	Thematic Papers	2023	New forms of work
PES support to greening of the labour market	EU	Thematic Papers	2023	New forms of work
Labour market integration of displaced people and refugees - Update of Key Considerations	EU	Report	2023	Services for long-term unemployed, vulnerable groups
PES Network Annual Report 2022	EU	Publication	2023	PES governance
Main outcomes of the third cycle of PES Benchlearning	EU	Report	2023	Performance management
PES staff management – challenges in the ‘new normal’	EU	Report	2023	Performance management
Assessment Report on PES Capacity 2022	EU	Report	2022	PES governance
Service delivery by Public Employment Services in the wake of the COVID-19 crisis	EU	Report	2022	PES governance
Labour market training for the long-term unemployed	EU	Report	2022	Services for long-term unemployed, vulnerable groups
Practitioner toolkit on strengthening PES to improve the labour market outcomes of persons with disabilities (Word version)	EU	Other	2022	Services for long-term unemployed, vulnerable groups
Jointly addressing labour and skills shortages, preparing for Europe's Future Labour Market	EU	Thematic Papers	2022	PES partnership working
Practitioner toolkit on strengthening PES to improve the labour market outcomes of persons with disabilities	EU	Other	2022	Services for long-term unemployed, vulnerable groups
Supporting PES visibility and branding	EU	Other	2022	Digitalised service delivery
Quality Management in PES	EU	Other, Thematic Papers	2022
Mapping PES responses against labour market discrimination	EU	Report	2022	Services for long-term unemployed, vulnerable groups
PES support to recovery	EU	Report	2022	Performance management
Future skills, career guidance and lifelong learning in PES	EU	Report	2022	New forms of work
PES Network Benchlearning Manual	EU	Other	2022	PES governance
Position paper - A contribution to the topic ‘Greening the labour market’	EU	Other	2022	New forms of work
Support to vulnerable groups	EU	Thematic Papers	2022	Services for long-term unemployed, vulnerable groups
PES Network work programme 2022	EU	Other	2022	PES governance
Assessment Report on PES Capacity 2021	EU	Report	2021	PES governance
PES Network annual report 2021	EU	Report	2021	PES governance
Monitoring of PES support of the reinforced Youth Guarantee	EU	Report	2021	Services for young people
PES Network Strategy	EU	Other	2021	PES governance
Strategie Des ÖAV-Netzwerks	EU	Other	2021	PES governance
Stratégie du réseau européen des SPE	EU	Other	2021	PES governance
Greening of the labour market – Impacts for the Public Employment Services	EU	Study	2021	New forms of work
Remuneration of Open-Market Traineeships in EU-27	EU	Study	2021	Services for young people
PES Network work programme 2021	EU	Other	2021	PES governance
The Power of PES Partnerships	EU	Thematic Papers	2021	PES partnership working
Youth employment support	EU	Thematic Papers	2021	Services for young people
Tools and techniques for developing the PES brand through effective communication	EU	Other	2021
Integrated services for the long-term unemployed	EU	Report	2021	Services for long-term unemployed, vulnerable groups
PES Network annual report 2020	EU	Report	2021	PES governance
PES approaches to the promotion of gender equality	EU	Study	2021	Services for long-term unemployed, vulnerable groups
Upskilling, reskilling and prevention in times of crisis	EU	Thematic Reviews	2021	Career transition management
Dematerialisation of services in EU PES	EU	Study	2020	Digitalised service delivery
Practitioner toolkit on evidence-based services	EU	Other	2020	Performance management
PES Decision (2021-2027)	EU	Other	2020	PES governance
Assessment report on PES capacity	EU	Report	2020	PES governance
PES Network work programme 2020 (updated)	EU	Other	2020	PES governance
Opinion Paper on the PES role in modernising the labour market and managing structural change – preparing for post COVID-19 challenges	EU	Other	2020	New forms of work
The role of PES in modernising the labour market and managing structural change	EU	Other	2020	New forms of work
The role of PES in talent recruitment from third countries	EU	Study	2020
Activation of the inactive: PES initiative to support the activation of inactive groups	EU	Thematic Papers	2020	Services for long-term unemployed, vulnerable groups
How to prevent unemployment in a changing world of work? - PES Conference 2019	EU	Thematic Papers	2020	Career transition management
PES measures and activities responding to Covid-19	EU	Study	2020
Short-time work schemes in the EU	EU	Study	2020
The roles of PES in supporting structural changes	EU	Thematic Papers	2020	Career transition management
PES Partnership management	EU	Thematic Papers	2020	PES partnership working
Background paper of the Working Group on New Forms of Work	EU	Other	2020	New forms of work
Opinion paper: New forms of work – platform work	EU	Other	2020	New forms of work
Contribution to the initiative of the European Commission to reinforce the Youth Guarantee 2020 - Opinion paper	EU	Report	2020	Services for young people
Practitioner toolkit on knowledge management	EU	Other	2020	PES governance
Digital Technologies and Advanced Analytics in PES	EU	Report	2019	Digitalised service delivery
Starting Guide – Getting Started with Digital Strategies	EU	Report	2019	Digitalised service delivery
Assessment report on PES capacity (updated)	EU	Report	2019	Performance management
Co-creation of services	EU	Thematic Papers	2019	PES partnership working
Evidence-based service delivery	EU	Policy Document	2019	Individualised service delivery
Index on quality of active labour market policy (ALMP) implementation	EU	Study	2019	Performance management
Internal benchmarking in European PES	EU	Thematic Papers	2019	PES governance
PES Implementation of the Youth Guarantee	EU	Report	2019	Services for young people
PES Network annual report 2019	EU	Report	2019	PES governance
PES Strategies and Activities on Skill Shortages	EU	Report	2019	Career transition management
PES strategies in support of an ageing workforce	EU	Study	2019	Career transition management
Skills shortages	EU	Policy Document	2019	Career transition management
Stakeholder Conference on ‘The Future of Work	EU	Report	2019	PES partnership working
PES Network Work Programme 2019 (update November 2019)	EU	Report	2019	PES governance
Analytical Paper: How do PES act to prevent unemployment in a changing world of work?	EU	Report	2019	Career transition management
Annual Report of the European Network of Public Employment Services - January 2018 - December 2018	EU	Other	2019	PES governance
Starting Guide – Getting Started with Key Performance Indicators	EU	Report	2019	Performance management
2019 Lithuanian Success Story - organisation development at the Lithuanian Employment Services	Lithuania	Report	2019	PES governance
PES key considerations on labour market integration of refugees	EU	Report	2019	Services for long-term unemployed, vulnerable groups
2019 Denmark Success Story - Engaging with peers for continuous change in STAR	Denmark	Report	2019	PES governance
2019 Spanish Success Story - organisational development to modernise services of the national and regional Public Employment Services in Spain	Spain	Report	2019	Services for long-term unemployed, vulnerable groups
2019 Cyprus Success Story - better supporting long-term unemployed, young people and other vulnerable groups at the Cyprus Public Employment Services	Cyprus	Report	2019	Services for long-term unemployed, vulnerable groups
2019 Slovenia Success Story – fast integration of refugees and asylum seekers into the labour market	Slovenia	Report	2019	Services for long-term unemployed, vulnerable groups
Key considerations paper: Implications on strategic human resource management for future PES organisations	EU	Report	2019	PES governance
PES Network Strategy 2020 and Beyond	EU	Report	2019	PES governance
Assessment report on PES capacity	EU	Report	2018
Creating digital strategies	EU	Thematic Papers	2018	Digitalised service delivery
Follow-Up Visit TRW &#039;Being Digitally Strategic&#039;	EU	Report	2018	Digitalised service delivery
Cité Des Métiers - Beroepenpunt.Brussel: A Transferable Model?	Belgium	Report	2018	Career transition management
Follow-Up Visit to The Netherlands PES on ‘Human Resource Management: How to Attract, Retain and Develop Talent’	Netherlands	Report	2018	Performance management
Human resource management: how to attract, retain and develop talent	EU	Thematic Papers	2018	Performance management
Early activation and employment promotion	EU	Publication	2018	Services for long-term unemployed, vulnerable groups
Annual Report of the European Network of Public Employment Services - January 2017 – December 2017	EU	Report	2018	PES governance
Implementation of the Council Recommendation on the integration of the long-term unemployed into the labour market in PES – Survey report	EU	Report	2018	Services for long-term unemployed, vulnerable groups
PES Network Working Paper: The Future of Work: Implications and Responses by the PES Network	EU	Report	2018	PES partnership working
Study Visit Methods of Quality Management Summary Report	Austria	Report	2018	Performance management
Communication and (re)branding toolkit for employment services	EU	Report	2018	PES partnership working
Employers’ toolkit: Engaging with and improving services to employers	EU	Report	2018	Employer services
Labour shortages and surpluses 2017	EU	Publication	2018	Services for long-term unemployed, vulnerable groups
PES Network Seminar Summary Report: Piloting and Evaluation	EU	Report	2018	Performance management
The Role of PES in Outreach to the Inactive Population - Study report	EU	Publication	2018	Services for long-term unemployed, vulnerable groups
Analytical Paper: Multi-Channel Management in PES: from blending to omni-channelling	EU	Report	2017	Digitalised service delivery
Atypical Employment and the Role of European PES	EU	Study	2017	Services for long-term unemployed, vulnerable groups
Career Guidance and Lifelong Learning	EU	Report	2017	Individualised service delivery
Engaging with and improving services to employers	EU	Thematic Papers	2017	Employer services
Enhanced cooperation between Public Employment Services (PES)	EU	Report	2017	PES partnership working
PES Implementation of the Youth Guarantee	EU	Report	2017	Services for young people
PES support to start-ups	EU	Study	2017	Employer services
Public Employment Services (PES) initiatives around skills, competencies and qualifications of refugees and asylum seekers	EU	Thematic Papers	2017	Services for long-term unemployed, vulnerable groups
Assessment Report on PES Capacity	EU	Report	2017	PES governance
Network of Public Employment Services (PES) - Annual report 2015-2016	EU	Other	2017	PES governance
PES Network Work Programme 2017 (update September 2017)	EU	Report	2017	PES governance
Position Paper: Proposal for a structured cooperation between PES and the education sector for better school-to-work transitions	EU	Report	2017	Services for young people
Analytical Paper: Performance Management, Accountability and links to Benchlearning	EU	Report	2017	Performance management
Summary Report: Follow-Up Visit to the Swedish PES on 'PES initiatives around skills, competencies and qualifications of refugees and asylum seekers'	EU	Report	2017	Services for long-term unemployed, vulnerable groups
Toolkit: Building Career Guidance and Lifelong Learning	EU	Report	2017	Career transition management
Analytical Paper: Application of Process Efficiency Techniques in PES (2016)	EU	Report	2016	Digitalised service delivery
Analytical Paper: Modernising PES through supportive data and IT strategies	EU	Report	2016	Digitalised service delivery
Analytical Paper: Sustainable Integration into the labour market	EU	Report	2016	Services for long-term unemployed, vulnerable groups
Follow-Up Visit to the German PES: Performance Management in PES	Germany	Report	2016	Digitalised service delivery
Implementation of the Youth Guarantee – Challenges and Success Factors	EU	Report	2016	Services for long-term unemployed, vulnerable groups
The VDAB Innovation Lab	Belgium	Report	2016	Digitalised service delivery
Toolkit on Performance Management (2016)	EU	Report	2016	Employer services
Toolkit: Being smart with data, using innovative solutions	EU	Report	2016	Digitalised service delivery
Change Management and continuous improvement	EU	Report	2016	PES governance
Change Management in PES (2016)	EU	Report	2016	PES governance
Cost–benefit analysis of remedial interventions for the long-term unemployed	EU	Study	2016	Services for long-term unemployed, vulnerable groups
EU Labour Market Dynamics and PES Activity	EU	Study	2016	Services for long-term unemployed, vulnerable groups
Follow-up visit to NAV on Sustainable Integration Practices	EU	Report	2016	Employer services
Integration of the long-term unemployed	EU	Report	2016	Services for long-term unemployed, vulnerable groups
Making the PES Business Case	EU	Report	2016	Employer services
PES Implementation of the Youth Guarantee	EU	Report	2016	Services for young people
Working Together for a Stronger European Labour Market	EU	Report	2016	Employer services
PES Network Work Programme 2016	EU	Other	2016	PES governance
PES response to the consultation on the European Pillar of Social Rights	EU	Other	2016	Services for long-term unemployed, vulnerable groups
Analytical Paper: Combining active and passive labour market measures	EU	Report	2016	Services for long-term unemployed, vulnerable groups
Toolkit to assist the implementation of the LTU recommendation	EU	Report	2016	Services for long-term unemployed, vulnerable groups
Toolkit: Sustainable Integration into the labour market	EU	Report	2016	Services for long-term unemployed, vulnerable groups
Analytical Paper: Disability and Labour Market Integration	EU	Report	2016	Services for long-term unemployed, vulnerable groups
Analytical Paper: Establishing and Operating Performance Management in PES (2016)	EU	Report	2016	PES governance
Analytical paper: Measuring customer satisfaction with PES	EU	Report	2016	Individualised service delivery
Assessment Report: PES Capacity	EU	Report	2016	Services for young people
PES Network Long-term Unemployed Working Group study	EU	Report	2016	Services for long-term unemployed, vulnerable groups
Practitioner’s Toolkit: Developing customer satisfaction measurement systems	EU	Report	2016	Individualised service delivery
Toolkit on Sustainable Activation of NEETs (2016)	EU	Report	2016	Services for young people
Analytical Paper: How To Act? Implementation and Evolution of the PES Conductor Role: The Belgian PES in Flanders as a case study (2016)	Belgium	Report	2016	Employer services
Annual Report of the European Network of Public Employment Services - June 2014-June 2015	EU	Other	2015	Services for long-term unemployed, vulnerable groups
PES Network contribution to the consultation on Long-term Unemployment	EU	Other	2015	Services for long-term unemployed, vulnerable groups
Bottleneck vacancies	EU	Study	2015	Career transition management
PES Implementation of the Youth Guarantee	EU	Report	2015	Services for young people
Analytical paper: Trends and developments in PES partnership-working	EU	Report	2015	PES partnership working
Assessment Report on PES capacity	EU	Other	2015	Services for young people
PES Network Working Group recommendations on the integration of the long-term unemployed into the labour market, December 2015	EU	Other	2015	Services for long-term unemployed, vulnerable groups
PES practices for the outreach and activation of NEETs	EU	Report	2015	Services for long-term unemployed, vulnerable groups
Follow-up study visit report: Co-Browsing and Recruitment Meetings Online	Sweden	Report	2014	Digitalised service delivery
PES to PES Dialogue Report 2014: Results from the fourth year of the PES to PES Dialogue programme	EU	Report	2014	Services for long-term unemployed, vulnerable groups
Peer review - Toolkit: Blended service delivery for jobseekers	Netherlands	Other	2014	Digitalised service delivery
PES Business Models	EU	Study	2014	Performance management
PES Business Models - Country fiches	EU	Study	2014	PES governance
Analytical paper: European reference competence profile for PES and EURES counsellors	EU	Report	2014	Individualised service delivery
PES Decision	EU	Report	2014	PES governance
Analytical paper: Central Steering and Local Autonomy in Public Employment Services	EU	Report	2014	PES governance
Analytical paper: Skills-based profiling and matching in PES	EU	Report	2014	Employer services
Dialogue conference: Toolkit: Targeted Services for Employers	EU	Report	2014	Employer services
PES Network Catalogue of Measures for implementation of the Youth Guarantee	EU	Other	2014	Services for young people
PES Network Self-assessment Report on PES capacities to implement the Youth Guarantee	EU	Other	2014	Services for young people
The role of PES within the delivery of the Youth Guarantee	EU	Other	2014	Services for young people
Peer review: Toolkit: PES approaches for sustainable integration of long-term unemployed	Bulgaria	Other	2014	Services for long-term unemployed, vulnerable groups
Analytical paper : Making the business case for Public Employment Services	EU	Report	2013	Performance management
Analytical paper: Successful partnerships in delivering public employment services	EU	Report	2013	PES partnership working
Analytical paper: PES Approaches for Sustainable Activation of Low Skilled Adults and Youths Work-first or Train-first	EU	Report	2013	Services for long-term unemployed, vulnerable groups
Analytical paper: PES approaches for sustainable activation of people with disabilities	EU	Report	2013	Services for long-term unemployed, vulnerable groups
Analytical paper: Public Employment Services and Green Jobs	EU	Report	2013	Employer services
Contribution of the Heads of PES network (HoPES) to the Berlin Youth Summit	EU	Other	2013	Services for young people
HoPES Note on Criteria for sustainable wage subsidies	EU	Other	2013	Services for young people
PES network: Addressing the efficiency challenge	EU	Other	2013	Individualised service delivery
Public Employment Services’ Contribution to EU 2020	EU	Other	2013	Services for long-term unemployed, vulnerable groups
HoPES Assessment Report on PES capacities to implement the Youth Guarantee	EU	Other	2013	Services for young people
Dialogue conference: Toolkit: Quality Management:The Professionalism of Employment Counsellors	EU	Report	2013	Individualised service delivery
HoPES Catalogue of Measures for implementation of the Youth Guarantee	EU	Other	2013	Services for young people
PES to PES Dialogue Report 2013: Results from the third year of the PES to PES Dialogue programme	EU	Report	2013	Services for long-term unemployed, vulnerable groups
Follow-up study visit report: PES approaches to low-skilled adults and young people	Norway	Report	2013	Services for long-term unemployed, vulnerable groups
Follow-up study visit report: Performance management in Public Employment Services clustering and individual performance management	Austria	Report	2013	Performance management
Peer review - Toolkit: PES and older workers	Germany	Report	2013	Services for long-term unemployed, vulnerable groups
Peer review - Toolkit: PES approaches to low-skilled adults and young people: Work-first or train-first	Lithuania	Report	2013	Services for young people
Peer review - Toolkit: Performance Management in Public Employment Services	Denmark	Report	2013	Performance management
PES Business Models - Country fiches	EU	Study	2012	Performance management
Analytical paper : Performance management in Public Employment Services	EU	Report	2012	Performance management
Analytical paper: How to best structure services for employers	EU	Report	2012	Employer services
Analytical paper: Job profiles and training for employment counselors	EU	Report	2012	Individualised service delivery
Analytical paper: Organisational development, improvement and innovation management in Public Employment Services	EU	Report	2012	PES governance
Analytical paper: Subcontracting in Public Employment Services the design and delivery of ‘outcome based’ and ‘black box’ contracts	EU	Report	2012	PES governance
Dialogue conference: Toolkit: Activation and integration: working with individual action plans	EU	Report	2012	Career transition management
PES performance measurement systems and recommendations on geographical labour mobility indicators	EU	Report	2012	Performance management
PES to PES Dialogue Report 2012: Results from the second year of the PES to PES Dialogue programme	EU	Report	2012	Services for long-term unemployed, vulnerable groups
Follow up study visit report: PES and older workers - Qualification counselling and training subsidies	Germany	Report	2012	Services for long-term unemployed, vulnerable groups
Follow-up study visit report: Agreements with large companies, practices and offers for these companies	France	Report	2012	Employer services
Peer review - Thematic paper: Effective services for employers: Forging partnerships for the future	France	Report	2012	Employer services
Analytical paper: Multi-channel management recent developments in PES and E-Government	EU	Report	2011	Digitalised service delivery
Follow-up study visit report: PES and E-services	Netherlands	Report	2011	Digitalised service delivery
Peer review - Thematic paper: Integrated multi-channeling in PES services finding the right mix	EU	Report	2011	Digitalised service delivery
PES Business Models	EU	Study	2011	Performance management
Analytical paper: Decentralisation of Public Employment Services	EU	Report	2011	PES governance
Analytical paper: European Public Employment Services And lifelong guidance	EU	Report	2011	Individualised service delivery
Analytical paper: Sub-contracting in Public Employment Services	EU	Report	2011	PES governance
Analytical paper: The role of Public Employment Services in extending working lives	EU	Report	2011	Services for long-term unemployed, vulnerable groups
Analytical paper: The role of Public Employment Services in youth integration	EU	Report	2011	Services for young people
PES Network: Meeting the Challenge of Europe’s Aging Workforce - The Public Employment Service Response	EU	Report	2011	Services for long-term unemployed, vulnerable groups
PES network: The Case for Skills	EU	Other	2011	Services for long-term unemployed, vulnerable groups
Dialogue conference: Thematic paper: Profiling systems for effective labour market integration	EU	Report	2011	Career transition management
PES and EU2020: making the employment guidelines work	EU	Other	2011	PES governance
PES to PES Dialogue Report 2011: Good practice and lessons learnt from one year PES to PES Dialogue	EU	Report	2011	Services for long-term unemployed, vulnerable groups
Follow-up study visit report: PES approaches and measures for low-skilled young people	Netherlands	Report	2011	Career transition management
Peer review - Thematic paper: Youth guarantees: PES approaches and measures for low skilled young people	Austria	Report	2011	Services for young people
Anticipating skill needs of the labour force and equipping people for new jobs	EU	Report	2010	Employer services
The role of the Public Employment Services (PES) related to Flexicurity in the European labour markets	EU	Study	2009	Performance management
Opinion: How can Public Employment Services (PES) best deliver on the new skills for new jobs policy objective?	EU	Report	2009	Performance management
Opinion: The contribution of Public Employment Services (PES) to flexicurity	EU	Report	2008	Performance management