This Thematic Review Workshop explored innovative ways of delivering employment services to both jobseekers and employers through the use of digital technologies, promoting a culture of innovation, and developing new hybrid and in-person services.

The event examined six national PES innovations:

• Greece: myDYPAlive – new online platform, offering counselling to employers and jobseekers, with interpretation in 14 languages (DYPA) ;
• France: Soft skills identification through gaming (‘Minetest’) as a lever to identify and promote new career paths for job seekers (Pole-emploi);
• The Netherlands: Capacity to act and using behavioural science for better policies and services design (UWV);
• Norway: A new way to collaborate and co-create with young users – strengths and challenges (NAV);
• Germany: New Plan – the tool for vocational orientation for people in working life (Bundesagentur für Arbeit);
• Lithuania: PES approach to career counselling for youth: Regional Career Centres (UZT).

Participants included representatives of 16 Public Employment Services (PES) and the European Commission, with the Greek PES DYPA, hosting the event.