Check out reports on automating data exchange through APIs, architecture of public service chatbots and European taxonomy of public services

The Catalogue of Services action has explored how public administrations can use new technologies together with structured data thanks to a common metadata model, like the Core Public Service Vocabulary Application Profile (CPSV-AP). A common metadata model enables public administrations to describe their data on public services in a harmonised way. The harmonisation is key as it creates an environment where public service information can flow from one organisation to another. This helps administrations develop national and cross-border catalogues of services and applications using new technologies on top.

In this context, the action published three reports:  

• APIs for CPSV-AP based Catalogue of Services (34 pages)
  The report looks at how public administrations should go about automating data exchange using APIs and what important considerations need to be factored in. 
• Architecture for public service chatbots (100 pages)
  The report explores how citizens and business can best interact with public administrations to access information on public services via chatbots. Those chatbots would benefit from making use of machine readable data models. 
• European taxonomy for public services (74 pages)
  The report identifies how a commonly agreed taxonomy of generic public services could be implemented to help public administrations harmonising their catalogues of services. 

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