This Thematic Learning Dialogue focused on the topic of Digital Change Strategy. Over a day and a half, Public Employment Service (PES) representatives from Lithuania, Malta, Norway and Spain addressed how they work internally on this topic, supported by peer PES from the German host, Bundesagentur für Arbeit.

The TLD featured presentations on:

• Digitalisation and transformation in the BA;
• Digital change management as a mindset in the BA;
• External perspective on digital change management.

Participating PES identified crucial needs in relation to their work on Digital Change Strategy, potential need for further information and support, as well as ways of adapting the approach presented by the German PES to their institutional, organisational and economic conditions.